Shipping & Tracking
1.聽 If you find the parcel broken when delivery, please open the parcel to check whether items are kept intactly. If not, please refuse delivery. When the parcel is returned to us automatically, we will confirm if the damage is made during transportation. If yes, we will send you a new one of same model for exchange or fully refund your money according to your request.
2.聽 聽If you want to return the parcel already signed by you, please email us to get the shipping address where your parcel can be returned to. We would have no responsibility for any missing parcel caused by returning to wrong shipping address without asking for our customer support's advice.
As for the shipping methods, we usually ship your order by USPS if you are the customers from United States or by EMS if from United Kingdom and other areas. For large order, please contact us directly at firstname.lastname@example.org to inquiry the way of shipment.
Total Delivery Time
= From the time we received your order to the time we start to package your order. Five working days (except two weekend holidays) to get your order looked at, your payment confirmed, to make sure the shipping address is correct and to collect the items you purchased.
= Your order will be sent to the shipping company on the day of packing or no later than the next day.
= The time it takes for the shipping company to drive or fly your package to you.
EMS: 5 to 7 shipping days.
DHL/TNT: to 3 to 5 shipping days. (DHL/TNT will not deliver to Post Office Box Address.)
After your order is dispatched, we will offer you EMS or DHL tracking no. & website
There are two methods to get above information from us,
1. Visit our website and re-login to check the update status.
2. Check your e-mail, for we will send update status to your e-mail address.
Note: (If you can't check it immediately with the tracking no. , please wait with patience. Some time is required by Express Company do uploading).
Unsuccessful or Wrong Delivery
For those customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website. The Postal service contact information are provided below for your reference.
USPS Customer Service Contact Info
Automated telephone response information is available 24hrs a day / 7days a week by calling 1-800-222-1811 to check the delivery status of a Domestic or International item.
Live Person Hours of Operation
7:30 a.m. to 10:30 p.m. Eastern Time (6:30 a.m. to 9:30 p.m. CST) Monday through Friday
9:00 a.m. to 8:00 p.m. Eastern Time (8:00 a.m. to 7:00 p.m. CST) Saturdays, Sundays and Holidays
UK Post Office Contact Info
For general enquiries, contact us on 001-425-906-4661
8.15am - 6.00pm Monday to Friday
8.30am - 7.00pm Saturday
If you have Minicom, our contact number is 001-425-906-4661.
A Welsh speaking service is available on 001-425-906-4661.
Enquiry for shipping by e-mail
Please name your title with your "Order No." so as we can give you a quick response, many thanks.